-Daily tasks will include coordinating delivery of quality services through patient outreach, appointment scheduling, chart abstractions at various clinics, engaging with provider clinics, point of care testing, and coordinating the closure of needed quality care gaps.
-CWA II demonstrates high knowledge in departmental processes and procedures in addition to knowledge in measures from the National Committee for Quality Assurance (NCQA), and the Centers for Medicare & Medicaid Services (CMS), and other recognized agencies.
-CWA II engages in education with clinic staff to provide feedback as needed.
- The CWA II will act as an internal trainer and provides guidance to all team members.
-This role will work alongside the other members of Hoag Clinic’s Quality Improvement team to review data, prioritize outreach, and contribute to department and organizational goals.
-The Community Wellness Advocate II demonstrates and practices a workstyle that reflects the mission, vision and values of the Hoag Clinic as well as Hoag Hospital.
Required Skills & Experience:
-See Education Section for Required Experience.
-Experience or familiarity with front-office or scheduling procedures in healthcare system environment.
-Basic keyboarding skills at 35 WPM.
-Basic knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
-Qualified bilingual or multilingual candidates.
Required Education:
-Bachelor’s degree.
OR
-Three (3) to five (5) years in a healthcare system environment.