H.S. Diploma or GED- Required
2 years contact center, customer service, &/or other experience in a healthcare setting is required.
H.S. Diploma or GED- Required
2 years contact center, customer service, &/or other
experience in a healthcare setting is required.
• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration
knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate
information